Case Study: powersolution.com achieves faster, more efficient remote customer support with BeyondTrust

Ensuring customers get the support they need

Powersolution.com, a New Jersey-based IT services provider, needed a faster, easier way to deliver remote support to clients as Microsoft Remote Assistance was too cumbersome and many users were working outside the VPN. The company turned to BeyondTrust, using its Bomgar remote support solution to simplify sessions and support customers who were difficult to reach remotely.

BeyondTrust implemented Bomgar to let technicians launch remote sessions in seconds, see and control users’ screens, reconnect after reboots, and support devices without requiring on-site visits. The results were significant: Powersolution.com cut on-site calls by close to 90%, reduced travel and support time, improved customer satisfaction, and gained a competitive edge by resolving issues more quickly and supporting remote workers more effectively.

Powersolution.com

David Ruchman

CTO