Case Study: Cape Fear Community College achieves faster, campus-wide IT support and fewer on-site visits with BeyondTrust (Bomgar)

Effectively Supporting A Growing Campus Community

Cape Fear Community College in Wilmington, NC, serves about 11,000 students across a rapidly growing campus. Its IT team previously relied on in-person visits or UltraVNC for remote help, but persistent latency and inefficiency led Desktop Support Specialist Dallas Baldwin to look for a more reliable solution.

The college deployed the Bomgar B200 appliance, integrated with Dell KACE and surfaced via portal and classroom buttons so users can instantly connect to support. Travel for on-site visits has been dramatically reduced: technicians now handle 400+ support issues per month across roughly 3,500 devices and 92 labs, vendors access systems securely with Embassy, admins use Jump Technology for server access, and the college avoided adding headcount while transforming IT efficiency.

Cape Fear Community College

Dallas Baldwin

Desktop Support Specialist