Case Study: DJO Global achieves faster resolution and reduced support costs with BeyondTrust

DJO Global - Customer Case Study

DJO Incorporated, a leading global maker of orthopedic and rehabilitation devices, expanded rapidly after a merger—growing revenue and headcount significantly—which left the company with multiple IT departments, disparate support tools and channels, and rising support costs and productivity issues. Working with longtime partner RightStar Systems, DJO set out to find a single “borderless support” solution to streamline support across locations.

RightStar recommended Bomgar for its centralized, auditable session trail and tight integration with DJO’s BMC Service Desk Express, meeting SOX/HIPAA/HITECH compliance and allowing techs to stay in one UI. Bomgar was quick to deploy, cut resolution time from days to hours (eliminating costly overnight shipping), consolidated resources, freed IT to focus on proactive projects, achieved ~95% acceptance across sites, and delivered strong cost savings and ROI.

DJO Global

Kevin Whiteman

Business Development Manager