Case Study: Morris School District achieves seamless distance learning with BeyondTrust Remote Support

Distance Learning Now Set Up for Success with BeyondTrust Remote Support

Morris School District in Morristown, NJ, which serves 5,200 students and 900 teachers and staff across 10 schools, faced the sudden need to shift to full remote learning during COVID-19. The small technology team needed a fast, easy way to support a diverse set of devices (many students on Chromebooks) and a largely remote workforce while minimizing in-person interaction and downtime.

The district deployed BeyondTrust Remote Support, using click-to-chat, cross-platform mobile device support, remote control and unattended access to troubleshoot devices. Technicians now resolve issues in minutes, avoid travel to multiple sites, generate session transcripts for follow-up, keep classes running smoothly and reduce COVID exposure—benefits the district plans to retain after the pandemic.

Morris School District

Erica Hartman

Director of Technology