Case Study: City of Dothan strengthens compliance and remote support with BeyondTrust

City of Dothan saves 30–45 seconds per support call with BeyondTrust

The City of Dothan, Alabama, faced the challenge of securing its IT operations for over 1,300 users while meeting strict compliance requirements for HIPAA, PII, and CJIS. Their previous remote support solution was unreliable and non-compliant. The city turned to BeyondTrust for a secure remote support solution.

By implementing BeyondTrust's Remote Support, Password Safe, and Privilege Management for Windows, the city automated password rotation, securely granted administrative access, and integrated its tools to save 30-45 seconds per support call. BeyondTrust provided a stable, CJIS-compliant platform that saved the IT division significant time and effort, allowing them to become more secure than ever expected.

City of Dothan