Case Study: Care New England achieves HIPAA compliance and reduced help-desk costs with BeyondTrust PowerBroker for Windows

Care New England Selects PowerBroker to Secure their Desktop Infrastructure

Care New England, a Rhode Island not-for-profit health system supporting over 10,000 desktop users across New England (about 4,800 desktops) and 250+ applications, faced rising help desk costs, security gaps and HIPAA compliance risks because users needed administrative rights to install or run software. Geographic dispersion and mobile nursing laptops made in-person support impractical, leaving the IT team with unacceptable options: grant broad admin rights or repeatedly dispatch technicians.

They deployed PowerBroker for Windows to enforce least-privilege access with centralized policy management. After a week of preparation and a two-week rollout, the solution ran transparently for users, reduced help desk calls, enabled safe local installs, simplified permissions management, improved security and scalability, and helped Care New England meet HIPAA requirements.

Care New England

Keith Lee

End User Support Manager, Care New England