Case Study: City of Dothan achieves next-level cybersecurity and regulatory compliance with BeyondTrust

Building a Next-Level City Requires Next-Level Cybersecurity

Davis Hart, IT Division Manager for the City of Dothan, faced a growing cybersecurity and compliance challenge as the city expanded public services and supported roughly 1,300 users and 1,100 endpoints. The city’s previous remote support tool was unreliable and could not meet strict government requirements (HIPAA, PII, CJIS, US data residency and MFA), while on-call staff were frequently interrupted to grant administrative access for routine tasks.

Dothan implemented BeyondTrust Remote Support along with Password Safe and Privilege Management for Windows to centralize credential rotation, enable audited just-in-time admin access, and integrate support workflows. The CJIS-compliant ecosystem reduced support time (saving ~30–45 seconds per call), cut after-hours interventions, improved auditability and security posture, and delivered stable, scalable remote operations that saved staff time and avoided hiring additional personnel.

City of Dothan

Davis Hart

Senior Systems Analyst