Case Study: Axiom Medical achieves improved productivity and enhanced security with BeyondTrust (Bomgar)

Bomgar Improves Productivity and Security at a Growing Healthcare Company

Axiom Medical, a Houston-based healthcare company with about 140 employees that provides workers’ compensation and case management services, faced limitations and security concerns with its existing remote-support tools. Help desk staff relied on VPNs and basic remote‑desktop tools that often dropped connections, lacked advanced troubleshooting features, and did not meet the organization’s security needs for handling sensitive healthcare data.

Axiom deployed Bomgar’s secure remote‑access solution (hosted in the cloud) to provide fully encrypted sessions, controlled vendor access, and features like multi‑session support, screen sharing, presentation tools, and Insight camera troubleshooting. Integrated with their Fresh Service help desk, Bomgar sped up resolution times, enabled remote training for nurse case managers, reduced IT overhead as the company grew without adding staff, and increased confidence in the security and manageability of remote support.

Axiom Medical

Jordan Wheeler

Chief Operating Officer