Case Study: Birmingham Women’s & Children’s NHS Foundation Trust achieves secure, compliant remote support and faster third‑party access with BeyondTrust

Birmingham Women's and Children's NHS Foundation Trust - Customer Case Study

Birmingham Women’s & Children’s NHS Foundation Trust, a combined pediatric and maternity trust of about 6,000 staff in Birmingham, needed a faster, more secure way to support remote staff and manage third‑party access. Remote workers connecting via VPN — often on tablets and other smart devices — created long‑standing support challenges, while strict regulatory requirements (DPA/GDPR) meant the Trust had to tightly control and audit external access.

The Trust implemented BeyondTrust’s Remote Support and Privileged Remote Access to provide instant, cross‑platform remote help and granular third‑party access control. The solution sped up issue resolution, delivered cost savings, generated positive user feedback, and kept sensitive data secure and compliant while enabling quicker, controlled access for contractors.

Birmingham Women's and Children's NHS Foundation Trust

David Marshall

Head of IT