Case Study: University of Georgia achieves secure, flexible campus-wide remote support with BeyondTrust

An Innovative and Secure Remote Support Solutions Provides a Personal Touch

The University of Georgia, a large public institution with more than 34,000 students and nearly 10,000 employees, needed a secure, scalable remote support solution when its EITS team—led by Rachel Moorehead—began migrating over 100,000 email accounts to a single Microsoft cloud platform. With a nonstandard mix of Apple, Linux, Windows and mobile devices across campus and strict FERPA security requirements, the team sought a tool that could support many device types while keeping sensitive data inside the university’s network.

They chose Bomgar’s appliance-based remote support, which integrates with LDAP, logs and records sessions, and supports Windows, Mac, Linux, iOS and Android; Bomgar Jump Clients give immediate access for VIPs and technicians. After Bomgar University training, multiple departments adopted the solution—reducing resolution time, enabling one-on-one teaching moments that improved user rapport, extending support to remote campuses and mobile technicians, and leading the university to consider enterprise licensing and virtualization.

The University of Georgia

Rachel Moorehead

IT Professional Specialist