Case Study: Fenix Group achieves real-time case automation with Beyond Key’s Microsoft Dynamics 365 portal

Fenix Group automates case tracking in real time with Beyond Key

Beyond Key developed a custom Microsoft Dynamics 365 solution for Fenix Group, a US-based paints and coating manufacturing company. The customer sought to automate its customer support processes and required a system capable of tracking customer queries efficiently within its CRM.

The solution implemented by Beyond Key involved building a custom CRM using the Microsoft Dynamics 365 Customer Service Module and developing a dedicated portal within that environment. This portal enabled real-time case automation and progress tracking, adding significant value to the case lifecycle. The project successfully automated Fenix Group's customer support, allowing for improved tracking and management of incoming customer queries.

Fenix Group