Case Study: Transtar Industries streamlines sales and support with Beyond Intranet’s Knowledge Management add-in

Using Knowledge Management add-in as a Sales and Customer Support Backbone for Automotive Industry

Transtar Industries, a global leader in automotive transmission and driveline solutions, faced significant challenges in managing customer inquiries through its SharePoint portal. Their classic approach of using emails and calls resulted in inconsistent response times, a lack of data organization, and poor collaboration between their sales and support teams. To address this, they partnered with Beyond Intranet to implement a customized version of its SharePoint-based Knowledge Management add-in.

Beyond Intranet's solution provided Transtar with a single, multilingual interface featuring a powerful knowledge repository, advanced search, and an analytics dashboard. This streamlined the inquiry handling process through categorization, status controls, and email templates. The new system enabled Transtar's teams to collaborate effectively and respond to customers more accurately. The client praised Beyond Intranet for its responsive, top-notch solutions and on-time delivery, which transformed their internal engagement and provided the confidence to continue the partnership.

Transtar Industries

Michael Wilt

Digital Marketing Specialist