Case Study: Medical Therapy Company Streamlines Knowledge Sharing with Beyond Intranet’s SharePoint Knowledge Management Add-in

Medical Therapy Company - Customer Case Study

Medical Therapy Company, a medical therapy company developing advanced laser phototherapy devices, faced challenges with knowledge sharing and collaboration. Their sales and support teams, spread across the USA, lacked a centralized repository to quickly access information during client calls. They chose Beyond Intranet's SharePoint-based knowledge management add-in to create a searchable, centralized hub to address these collaboration difficulties.

Beyond Intranet implemented its solution, creating a centralized knowledge repository with powerful keyword search, document search, and user-based permissions. The add-in organized information into specific knowledge buckets for products, processes, and company data. As a result, Medical Therapy Company now handles client inquiries in a more streamlined and efficient way, enabling their teams to quickly and accurately address customer questions.