Case Study: RunBuggy achieves secure, passwordless access and reduced support calls with Beyond Identity

RunBuggy virtually eliminates driver support calls with Beyond Identity

RunBuggy, an open marketplace connecting car shippers and haulers, faced a security and accessibility challenge driven by its rapid growth. They needed to meet the high security requirements of their enterprise customers while also providing a scalable solution for their remote workforce and making access simple for a diverse group of drivers with varying levels of tech expertise. To address this, they turned to vendor Beyond Identity and its Secure Workforce and Secure Customers solutions.

By implementing Beyond Identity's passwordless authentication, RunBuggy achieved simple and secure logins for both employees and drivers. The results were significant: driver onboarding support calls were drastically reduced, directly increasing app usage, volumes, and margins. For employees, Beyond Identity provided a zero-trust model with enhanced device visibility and flexible, scalable management, securing company resources without impacting usability.

RunBuggy