Case Study: Pluryn achieves rapid app delivery and improved IT-business collaboration with Betty Blocks

How Citizen Development Fusion Teams Deliver a Better Way of Working for IT Departments at Pluryn

Pluryn, a leading Dutch healthcare organization, faced a persistent gap between IT and the business: a slow, client/supplier mindset that left frontline staff without the tools they needed and piled work onto IT backlogs. Thomas Geelkerken, Manager Business Analyst, sought a way to empower nontechnical employees who knew the problems best, and turned to the Betty Blocks low-code/no-code platform to enable citizen development and faster, more user-driven solutions.

Using Betty Blocks, Pluryn created citizen development fusion teams where business experts build up to ~80% of applications and professional developers finish them. The approach delivered four advanced, self-built apps in four months and produced a critical purchasing app in one month during COVID to get PPE to frontline workers — saving time and money, strengthening IT–business collaboration, improving data-security workflows, and accelerating service delivery. Betty Blocks continues to support Pluryn as they scale with Premium Development Support and expand their citizen development community.

Pluryn

Thomas Geelkerken

Manager Business Analyst