Case Study: Vertiv achieves continuous performance management and transparent OKR alignment with Betterworks

Why Successful Business Transformation is Done One Person at a Time

Vertiv, a global organization with about 18,000 employees in 25 locations, faced the common challenge that large-scale transformations often fail because change-related stress prevents individuals from adapting. Relying on town halls and mass emails left people asking “what does this mean for me?”, so the company needed a way to help every employee understand and embrace role and behavior changes during transformation.

Vertiv addressed this by prioritizing personalized engagement—senior leaders joining small-group discussions, coaching managers to support individuals, and using a simple Stop/Start/Continue framework for ongoing development. They paired this approach with Betterworks to set transparent quarterly OKRs and capture regular coaching conversations, improving alignment, manager accountability, and employees’ ability to adapt and sustain change.

Vertiv

Andrew Cole

Chief Organizational Development & Human Resources Officer