Case Study: University of Phoenix achieves Everyday Performance Development and 50% time savings with Betterworks

University of Phoenix Makes Its Vision to Deploy Everyday Performance Development A Reality With Betterworks

University of Phoenix, a largely remote, for‑profit university undergoing a top‑down cultural transformation after going private, set out to replace its annual, compliance‑heavy performance reviews with an “Everyday Performance Development” approach focused on continuous, two‑way conversations. The existing SuccessFactors module proved misaligned with that vision—cumbersome to use, time‑intensive for HR, and delivering low participation during peak seasons—prompting talent leaders to design a new quarterly check‑in program and seek a simpler, conversation‑centric platform.

They selected Betterworks to support the program and rolled it out with minimal training; the platform’s conversation tools, transparency, and configurability helped drive adoption. Results include roughly 50% less HR time on performance processes, participation jumping from 37% under SuccessFactors to over 70% with Betterworks, and an “action‑taking” employee score rising from the 50s into the 80s—improvements that supported broader cultural goals of transparency and engagement.

University of Phoenix

Jeff Andes

VP, Talent Management