Case Study: Third Bridge achieves reduced churn and 85% survey response rates with Betterworks Engage

Third Bridge Uses Feedback to Retain and Educate During Rapid Growth

Third Bridge, a London‑headquartered financial research firm with about 1,500 employees across three continents, was growing fast but losing some of the clarity and cohesion that had driven its success. New hires brought varied practices and expectations, leaving employees feeling directionless and increasing churn. Leadership needed data to retain talent, train junior managers, define clear career paths, and collect feedback without disrupting existing channels like Slack.

They implemented Betterworks Engage to run tailored, multilingual pulse surveys that work in Slack, mobile, and desktop and feed directly into HR systems. Anonymous, frequent feedback plus clear, actionable reports let managers create and track action plans, reshape training and onboarding, and align pay and career tracks. The result: sharper, continuous reinforcement of company values, higher autonomy and morale, reduced churn, and survey response rates around 85% (up to 98% in some teams).

Third Bridge

Philip Vincent

Head of HR