Case Study: Opera Solutions achieves greater transparency and continuous employee development with BetterWorks

Opera Solutions - Customer Case Study

Opera Solutions reworked an opaque, committee‑driven promotion process that focused on past performance and gave employees little tactical direction for growth. Leadership set out to make reviews forward‑looking, transparent, and to hold managers accountable for employee development so staff would understand what they needed to do next to advance.

The company introduced role‑based development plan templates that codify required competencies and implemented them as OKRs in BetterWorks; employees and managers jointly set goals, track progress continuously, and discuss progress in quarterly conversations, with the plan serving as the basis for promotion applications. The change delivered clearer, more objective feedback, a transparent path to promotion, greater managerial ownership of development, and ongoing, forward‑looking performance management overseen by HR.

Opera Solutions

Tim Bridges

Senior Vice President