Case Study: Healthcare company Lumeris achieves greater organizational transparency and accelerated performance development with BetterWorks

Lumeris - Customer Case Study

Lumeris, a St. Louis–based healthcare company, partnered with BetterWorks to roll out OKRs but initially struggled because aspirational goals lived in one system while operational goals were tracked elsewhere. That split led to low engagement, limited transparency, and reliance on painful annual reviews that left managers and employees misaligned.

Lumeris consolidated all objectives into BetterWorks, introduced quarterly Conversations, and delivered hands‑on training plus executive coaching. The change created clear line-of-sight to company priorities, improved manager–employee dialogue and feedback, enabled more timely promotions and performance decisions, and positioned the company to expand into 360 feedback and onboarding support.

Lumeris

Sandy Pickett

Director of Learning & Development