Case Study: LivePerson unlocks talent and boosts performance with Betterworks

LivePerson boosts performance reviews 75% faster with Betterworks

LivePerson, a global technology company with over 1,000 employees, faced challenges with an outdated performance management system that failed to support its distributed workforce. They sought a platform to revamp goal-setting with OKRs, enhance feedback, and integrate AI for effective talent management. To address this, they turned to the vendor Betterworks for its performance enablement solution.

By implementing Betterworks, LivePerson utilized AI-powered features like Goal Assist and Feedback Assist to streamline processes. The results were significant, including a 93% on-time completion rate for reviews and a 50-75% reduction in the time managers spent on them. Betterworks also enabled 85% OKR adoption within the first 45 days and provided advanced analytics for data-driven talent development.

LivePerson