Case Study: Lithium achieves clearer objectives and higher employee engagement with BetterWorks

Lithium Technologies Uses BetterWorks to Sync Performance Management with Company Culture

Lithium Technologies, a San Francisco–based software company with 250–500 employees that provides social customer experience management, struggled with a traditional top-down MBO performance process that left employees unclear about company priorities and how their work aligned to them. Individuals wanted more connection to peers and visibility into others’ work, while leaders needed a platform that gave a broader organizational view and flexibility for different teams.

Lithium implemented BetterWorks to shift to an OKR-based approach, quickly increasing transparency and alignment across the company. As a result, corporate objectives became simpler and more visible, goal quality improved as employees considered teammates’ work, and engagement rose because people could see, share and measure OKRs together.

Lithium

J.C. Herrera

SVP Human Resources