Case Study: Mott achieves 98% survey response and stronger engagement with Betterworks Engage

How Mott Improved Engagement and Culture Across a Diverse Workforce

Mott, a 200‑employee manufacturer of high‑tolerance filtration systems used in extreme environments, faced a communication challenge across a largely deskless and highly specialized workforce. Sporadic email access and a slow, once‑a‑year culture survey left leadership with poor visibility into frontline concerns—creating safety and project‑risk exposure and a need for an ongoing, accessible way to sample employee sentiment.

Mott implemented Betterworks Engage to run frequent pulse surveys via SMS, mobile app and desktop, plus an open “Employee Voice” forum and action‑planning tools. Response rates jumped about 20 points to roughly 98%, employees gained direct access to leadership, and managers now segment and track trends in real time—improving engagement, meetings, operations, safety and security.

Mott

Ross Green

Vice President of Execution Excellence