Case Study: LivePerson achieves 85% OKR adoption and data-driven performance enablement with Betterworks

Going All-In on Performance Enablement with LivePerson

LivePerson, a New York–based leader in conversational AI with 1,000+ employees across 19 countries, needed to overhaul a clunky performance management system that frustrated employees and didn’t support clear OKRs or development conversations. Leadership wanted a consumer-grade, scalable platform to drive alignment, improve goal quality, and make performance conversations easier and more actionable.

LivePerson implemented Betterworks—using Goals (with Goal‑Assist), Conversations & Feedback, Advanced Analytics, AI-powered feedback tools, Calibration and 360° reviews—to enable performance and talent decisions. Within 45 days 85% of employees had set OKRs, more than a third had developmental goals in 90 days, roughly 93% completed reviews, managers saved time, and HR gained data-driven insights to identify and develop top talent, earning strong internal buy-in and external recognition.

LivePerson

Deanna LaPierre

Senior Director of Talent Development