Case Study: Capco achieves increased transparency and employee engagement with BetterWorks

Driving Authentic Employee Engagement and Effective Performance Management

Capco, a global financial services consulting firm serving roughly 75% of the world’s financial institutions, discovered via employee survey that a lack of transparency and poor communication were causing misunderstandings of leadership goals and inefficiencies between coaches and project managers. Leadership sought a goal-management platform that employees would use voluntarily and find valuable, not one pushed as mandatory.

Capco implemented BetterWorks through a bottoms-up pilot, giving employees clear visibility into top leadership goals and establishing a consistent communication channel across teams. Within two weeks the North American CEO pushed for rollout; the platform boosted transparency, improved coach–project manager coordination, and drove higher employee engagement and adoption.

Capco

Ellie Binau

Manager, Capco