Case Study: Delta Dental unites its workforce and boosts employee engagement with Betterworks Engage

Delta Dental Unites Their Team with Betterworks Engage

Delta Dental, the largest dental insurance provider in the U.S. with 39 subsidiaries and thousands of employees, struggled to present a unified culture across diverse divisions and states. Leadership’s “Unite the Team” initiative revealed that the company’s annual survey cadence was too slow and lacked the granularity and actionable insight needed to address local morale issues and cross-office friction.

Delta Dental implemented Betterworks Engage to run frequent pulse surveys, enable anonymous reporting, and create tracked action plans for managers. This real‑time, targeted feedback let HR pinpoint problems at the meeting and office level and verify follow-through; survey response rates averaged 85% in year one and manager-driven action plans improved employee sentiment by 20%. The platform also helped Delta Dental develop new metrics (like “regrettable turnover”) and strengthen cross‑department communication, moving the company closer to a unified culture.

Delta Dental

Kathy Claytor

CHRO