Case Study: ConsumerAffairs achieves company-wide alignment and improved collaboration with BetterWorks

ConsumerAffairs Improves Collaboration, Alignment and Focus with BetterWorks

ConsumerAffairs, a consumer news and advocacy organization of about 100–250 employees, struggled with alignment after doubling in size: teams worked in silos, individual and team OKRs weren’t tied to company priorities, and employees didn’t understand how their work affected the business.

After rolling out BetterWorks, the company gained transparent, company-wide visibility into OKRs, boosting alignment and cross-functional collaboration. Employees report greater purpose, mastery and autonomy; nearly 100% of key results are now created bottom-up to tie individual work to company objectives, 32% of OKRs are cross-functional, and 60% of cheers and nudges support collaborative engagement.

ConsumerAffairs

David Rosenthal

Agile Coach