Case Study: Lumeris achieves 94% employee adoption of OKRs with BetterWorks

Company-Wide Launch of BetterWorks Achieves 94% Adoption

Lumeris, a St. Louis–based population health management company with 700+ employees, struggled to get meaningful participation in its OKR program: a cumbersome SharePoint process left only about 55% of employees entering goals and leaders unable to track progress across geographically dispersed teams. Executives needed a fast, well-planned rollout to restore momentum and create clear alignment on top business objectives.

Over a three-day company-wide deployment led by Program Manager Angela Zieres and supported by BetterWorks’ customer success programs (Goal Masters and VIPs), Lumeris quickly adopted the BetterWorks platform—reaching 94% employee adoption in the first quarter. The platform drove transparency and alignment, delivered strong engagement (798 activated users, 88% active in 90 days, 2,517 active goals, and 2,194 cheers), and made it simple for managers and admins to track progress and report on company goals.

Lumeris

Angela Zieres

Program Manager