Case Study: Lumeris achieves greater transparency and continuous employee development with Betterworks

Betterworks Drives Employee Engagement and Development

Lumeris, a value-based care managed services operator serving health systems and providers, faced growing pains after rapid expansion in 2018. With roughly 1,350 employees using Betterworks, the organization struggled with organizational transparency, disengaged annual reviews, and difficulty keeping teams aligned and seeing the value of performance conversations.

By adopting Betterworks’ OKRs and the Start‑Stop‑Continue Conversations model—moving to quarterly Conversations and away from annual reviews—Lumeris centralized goals and dialogue in one system. The change delivered faster organizational transparency and elevated employee development, and aligned performance conversations more directly to business outcomes (Forrester finds continuous performance programs target relevant outcomes at a 2:1 rate).

Lumeris

Sandy Pickett

Director of Learning & Development