Case Study: Castlight Health achieves greater organizational agility and improved talent retention with BetterUp

Castlight Health - Customer Case Study

Castlight Health, a leading health navigation platform, needed to centralize learning and development and help employees adapt after recent M&A activity. Castlighters wanted better communication, influence with senior leaders, and support navigating new roles, so Brad Palmisano, Director of L&D, selected BetterUp’s personalized 1:1 coaching and assessment-driven development to build leadership capabilities and a growth mindset across the organization.

BetterUp matched employees to expert coaches via its proprietary algorithm and Whole Person assessment, delivered weekly coaching, manager readiness tools, and real-time analytics. The program achieved a 95% satisfaction rating and measurable gains (Focus +20, Problem Solving +18, Sense of Control +14, Building Relationships +13, Values +12, Risk Tolerance +12, Influence +12, Growth Mindset +10, Ownership +10), while BetterUp’s dashboards and quarterly impact reports helped Castlight retain top talent and boost engagement.

Castlight Health

Brad Palmisano

Learning and Development Leader