Case Study: Xano builds a thriving no-code developer community with Bettermode

Xano The Leading No-Code Backend Platform

Xano, a leading no-code backend platform, was facing challenges with high support demand and a need to foster a self-sustaining, knowledge-driven community for its 50,000+ users. They required a solution to reduce support tickets and create scalable opportunities for user collaboration and product feedback. Xano selected the Bettermode platform to address these specific community engagement hurdles.

Bettermode implemented a comprehensive solution featuring an interactive knowledge base, a real-time Q&A forum, and a user-driven feature request system. This allowed Xano to transform its community into a dynamic hub for peer support and innovation. The results were significant, including a 24% growth in engagement rate and a measurable reduction in support requests as users found answers independently. Bettermode provided the essential foundation for Xano's thriving, collaborative ecosystem.

Xano

Lizbeth Ramos

Developer Community Manager