Case Study: ScottsMiracle-Gro boosts IT efficiency with BetterCloud

ScottsMiracle-Gro cuts offboarding from 30 minutes to under 5 with BetterCloud

ScottsMiracle-Gro, a leading lawn and garden care company with a lean IT team supporting over 4,000 users, faced challenges with manual processes and tool sprawl. Their IT resources were stretched thin, particularly during seasonal fluctuations, and high-value initiatives were often deprioritized. They partnered with vendor BetterCloud and its SaaS management platform to automate IT operations and reduce their operational load.

The solution implemented by BetterCloud automated critical workflows, such as employee offboarding, which reduced the time required from over 30 minutes to under five minutes per user. This transformation freed up valuable IT hours, allowing the team to focus on strategic initiatives like SaaS tool consolidation, cost control, and process optimization. ScottsMiracle-Gro also praised BetterCloud's customer support and its culture of incorporating client feedback into its product roadmap.

ScottsMiracle-Gro