Case Study: ACME Network of K-12 Schools achieves 83% faster offboarding and 94% faster onboarding with BetterCloud

K-12 School Relies on BetterCloud

ACME Network of Schools is a rapidly growing K–12 organization with hundreds of staff and a three-person IT team responsible for managing many SaaS apps (G Suite, Slack, Zendesk, Dropbox) and protecting sensitive student data. The team struggled with time-consuming, error-prone user lifecycle tasks—offboarding took ~30 minutes per user, GAM command-line tools weren’t robust enough, permissions were out of control (800,000 files shared broadly), and orphaned accounts and Slack clutter created security and cost issues.

By deploying BetterCloud automated workflows tied to G Suite org units, the IT team automated suspension, password resets, Drive transfers, Slack and Zendesk actions, and more. The result: offboarding time fell by 83% (to under five minutes), onboarding time dropped by 94% (90 students provisioned in ~15 minutes), $15,000+ in avoided license fees, mass remediation of Drive permissions, cleaner Slack channels, and the ability to run a lean, secure IT operation from a single UI.