Case Study: Queens Botanical Garden achieves streamlined volunteer management and saves 1,620 hours/year with Better Impact

Transforming Volunteer Management at Queens Botanical Garden with Volunteer Impact

Queens Botanical Garden, a 39‑acre public garden in Flushing, NY, struggled with a large but fragmented volunteer program—relying on paper, spreadsheets, and siloed departmental tracking that risked data security and made recruitment, scheduling, and reporting inefficient. To modernize volunteer management, QBG selected Better Impact’s Volunteer Impact volunteer management software to centralize profiles, timesheets, documents and communications.

Better Impact implemented Volunteer Impact over a six‑month rollout, using the volunteer portal, “on the clock” check‑in, and reporting tools to eliminate paper, secure records, and simplify scheduling and onboarding. The change freed an estimated 1,620 staff hours yearly (valued at $51,403) with a calculated ROI of 12,750%, helped QBG recover and grow post‑pandemic to over 2,500 event volunteers contributing 50,000+ hours (roughly 30 FTE), and measurably increased data security, efficiency and volunteer engagement.

Queens Botanical Garden

Eryn Hatzithomas

Community Engagement Manager