Case Study: The Shrewsbury and Telford Hospital NHS Trust achieves 1,332 hours saved and streamlined volunteer management with Better Impact

The Shrewsbury and Telford Hospital NHS Trust - Customer Case Study

The Shrewsbury and Telford Hospital NHS Trust, the main provider of hospital services for Shropshire, Telford and Wrekin and North Powys, struggled to manage its 300+ volunteers with an outdated Engage system and ad hoc spreadsheets during the pandemic. Data entry, remote access and error-prone processes overwhelmed the team, so they explored volunteer management software and selected Better Impact’s Volunteer Impact to replace their manual approach.

Better Impact implemented Volunteer Impact, migrating data with support from a Member Success Advisor and enabling volunteers to use a self-service portal for applications, scheduling and hour-logging. The solution centralized communications and reporting, boosting satisfaction, efficiency and effectiveness; SATH now reports 330 active volunteers, 127 in progress, and annual time savings of 1,332 hours worth £35,541 (ROI 3,454%), with faster reporting and cleaner data management.

The Shrewsbury and Telford Hospital NHS Trust

Poppy Horrocks

Volunteer Project Manager