Case Study: The Brotherhood of St. Laurence achieves streamlined volunteer management and faster onboarding with Better Impact's Volunteer Impact

The Brotherhood of St. Laurence - Customer Case Study

The Brotherhood of St. Laurence, a national social justice organisation with more than 2,500 staff and volunteers and 54 volunteer roles across 49 programs, faced fragmented volunteer management using 50 spreadsheets and paper forms that made paperwork, reporting and program measurement slow and error-prone. To replace this risky, time-consuming approach they evaluated vendors and chose Better Impact’s Volunteer Impact product for its customisability, security and strong customer support.

Better Impact implemented Volunteer Impact to centralise records, automate onboarding and provide real‑time visibility across programs; the result was dramatically faster processes (shaving weeks off volunteer onboarding), up to a week saved per month on reporting, improved communications and the capacity to build training modules and better evidence volunteer impact for executives. Better Impact’s support, reporting tools and data security also helped BSL restore confidence in volunteer data and free staff time for higher‑value engagement.

The Brotherhood of St. Laurence

Tracey O’Neill

Senior Manager of Volunteer Engagement