Case Study: Queens Botanical Garden boosts volunteer program efficiency with Better Impact’s Volunteer Impact

Queens Botanical Garden - Customer Case Study

Queens Botanical Garden, a 39-acre urban oasis in Flushing, NY, needed a better way to manage its volunteer program. With no centralized system in place, the garden faced fragmented communication, inefficient recruitment and retention, unreliable reporting, and paper-based processes that conflicted with its sustainability goals. Better Impact’s Volunteer Impact was selected as the volunteer management solution.

Better Impact implemented Volunteer Impact to centralize volunteer data, automate scheduling, and improve communication and reporting. The result was a fully paperless process, stronger data security, and a volunteer program that recovered from the pandemic and grew larger than ever. The garden saved an estimated 1,620 staff hours per year, worth $51,403, and saw a reported ROI of 12,750%, with total volunteer hours reaching 50,000.

Queens Botanical Garden

Eryn Hatzithomas

Community Engagement Manager