Case Study: Jewish Social Service Agency achieves 3,344 hours saved per year and streamlined volunteer & client management with Better Impact

Jewish Social Service Agency (JSSA) Enhanced Efficiency and Volunteer Engagement with Volunteer Impact

Jewish Social Service Agency (JSSA), a 120-year human services organization in the Washington, DC area, faced heavy administrative burdens managing volunteers with Salesforce’s Volunteers for Salesforce (V4S), plus spreadsheets and PDFs. Onboarding, reporting, volunteer communications, and virtual operations during COVID-19 were time-consuming and not HIPAA-compliant, so JSSA evaluated options and selected Better Impact’s Volunteer Impact and Client Impact to meet their volunteer and client-management needs.

Better Impact implemented Volunteer Impact and Client Impact (implementation began November 2022), providing HIPAA-compliant volunteer-client matching, self-service profiles, eLearning, secure communications, mobile access, and strong support for configuration. The solution reduced administrative work, enabled expansion of the volunteer base, and improved volunteer satisfaction; JSSA estimates 3,344 hours saved per year (valued at $72,346) with a 623% ROI, and reported satisfaction rising from 4 to 8 and efficiency from 4 to 9.

Jewish Social Service Agency

Latisha Coleman

Senior Clinical Application Specialist