Case Study: Island Senior Resources achieves 1,544 annual hours saved and streamlined volunteer & client management with Better Impact

How Volunteer Management Software Helped Island Senior Resources

Island Senior Resources, a nonprofit serving Island County since 1972 with about 380 volunteers and roughly 5,000 active clients, struggled with siloed paper files and Excel spreadsheets that caused duplicated work, inaccurate reporting, and wasted staff time. Mel Watson led a search for a centralized system and selected Better Impact’s Volunteer + Client Impact to replace manual processes and improve organizational visibility.

Better Impact implemented Volunteer + Client Impact with customized forms, client connection tools, QR logins, and consolidated reporting, enabling departments to share client and volunteer data securely. The change freed an estimated 1,544 hours per year (valued at $26,692) with an ROI of 9,797%, and metrics improved—satisfaction 4→9, efficiency 3→7, effectiveness 4→9—while streamlining scheduling, timecards, and reporting so staff can focus more on service quality.

Island Senior Resources

Mel Watson

Aging and Disability Resources Manager