Case Study: San Diego Humane Society & SPCA achieves automated onboarding and scalable volunteer management with Better Impact

How Better Impact Transformed San Diego Humane Society with Volunteer Impact

San Diego Humane Society and SPCA, an open‑admission shelter network serving 14 cities and overseeing more than 3,000 volunteers whose services are valued at over $14 million annually, was outgrowing its legacy system Volgistics. Senior Director Kim Soto needed a customizable, mobile‑friendly volunteer management solution with e‑learning, automation, and reliable support. After evaluating options, they selected Better Impact and its Volunteer Impact VMS to meet those needs.

Better Impact implemented Volunteer Impact as an Enterprise account, migrating roughly 3,000 volunteer records and building campus‑specific portals, branded apps, custom application workflows, and e‑learning modules with automatic qualification and onboarding. The change eliminated much manual data entry, sped volunteer onboarding, increased volunteer engagement through the app and badge features, and freed staff time to focus on hands‑on training and lifesaving work.

San Diego Humane Society and SPCA

Kim Soto

Senior Director of Volunteer Engagement