Case Study: Operation Kindness (non-profit animal shelter) achieves streamlined volunteer management and faster onboarding with Better Impact

How Better Impact Transformed Operation Kindness with Volunteer Impact

Operation Kindness is a long-standing animal welfare nonprofit that relied on an outdated volunteer management system (Volgistics) that lacked a mobile app, easy texting, and streamlined training — creating wasted time and onboarding friction, especially for a broad volunteer age range. Seeking a modern VMS, the team selected Better Impact’s Volunteer Impact to deliver e-learning, a volunteer app, and improved communications.

Better Impact implemented Volunteer Impact with online training modules, self-scheduling via the mobile app, bulk messaging, badges for recognition, and clearer reporting and admin views. The result: faster onboarding, better-trained volunteers, and stronger volunteer-staff connections, with measurable improvements in satisfaction (≈3 to ≈7), efficiency (≈4 to ≈7) and effectiveness (≈6 to ≈8), plus more accurate hour tracking and easier program management.

Operation Kindness

Kelly Furnas

Chief Operating Officer