Case Study: Hospice of Wichita Falls achieves 978 hours saved and $24,214 in annual staff-time value with Better Impact

Hospice of Wichita Falls' Journey to a New Volunteer Management System

Hospice of Wichita Falls, a nonprofit community hospice serving 12 counties with 189 volunteers, faced decades of manual volunteer management using paper and spreadsheets that produced inaccurate reporting, wasted staff time, and complicated audits. Seeking an electronic solution to centralize records and improve workflows, the organization chose Better Impact’s Volunteer and Client Impact platform in October 2021 to replace paper processes and meet HIPAA and auditing requirements.

Better Impact implemented Volunteer and Client Impact with features like TimeClock, a volunteer portal, onboarding migration, and secure reporting, enabling centralized scheduling, real-time volunteer hour tracking, and easier communication. The move drove measurable gains: an estimated 978 hours saved per year (valued at $24,214) and a calculated ROI of 1,413%, while satisfaction, efficiency and effectiveness ratings rose substantially (satisfaction 4→10, efficiency 6→9, effectiveness 7→10) and audits, scheduling, and reporting became far more efficient.

Hospice of Wichita Falls

Darbi Glassburn

Director