Case Study: Dakota County achieves 3,980 annual hours saved and boosts volunteer program efficiency with Better Impact

Dakota County, Minnesota Enhancing Volunteer Management with Better Impact

Dakota County, Minnesota, a diverse jurisdiction serving roughly 442,000 residents and engaging 5,000–6,000 volunteers annually, faced a volunteer program built on spreadsheets and paper that was inefficient and chaotic. Garrett Zaffke and his team sought a modern Volunteer Management Software and selected Better Impact’s Volunteer Impact to replace manual processes and build a more organized, secure program.

Better Impact’s Volunteer Impact centralized onboarding, scheduling, reporting, and communications, freeing staff to focus on higher‑quality opportunities and boosting recruitment and retention. The county realized an estimated 3,980 hours saved per year (valued at $132,028) and a calculated ROI of 2,970%, improved data security, increased departmental participation, and the agility to mobilize COVID‑19 clinics quickly.

Dakota County

Garrett Zaffke

Community Relations and Volunteer Services Coordinator