Case Study: City of Plano achieves 540 hours/year time savings and better reporting with Better Impact

City of Plano - Customer Case Study

City of Plano, Texas, which engages more than 10,500 volunteers annually, faced a 25-year-old volunteer program built on a Microsoft Access database and paper files that produced no timely reports and left volunteers disconnected. Looking for a modern volunteer management system, the City of Plano chose Better Impact’s Volunteer Impact to provide an online homebase, volunteer logins, and the reporting and scheduling capabilities they lacked.

Better Impact implemented Volunteer Impact with hands-on training and strong customer support, adding features like auto-assigned roles, color-coded calendars, email templates, and granular reporting. As a result, the City of Plano estimates it now saves about 540 hours per year (worth $16,355) with a 1,068% ROI, reports greater data security, and shows satisfaction rising from 3 to 9 and efficiency/effectiveness to 10—enabling better volunteer engagement, targeted communications, and more time for storytelling and field work.

City of Plano

Corina Sadler

CVA