Case Study: a leading law firm improves engagement and profitability with Beststart Human Resources

Developing a HR Strategy within a Law Firm to ensure staff are fully engaged and committed

Beststart Human Resources worked with a leading law firm facing major change in its conveyancing and re-mortgaging business as new non-legal competitors entered the market. The firm needed a stronger HR strategy to cope with fluctuating workloads, improve engagement, and address gaps in resourcing, training, management capability, and staff alignment with its values.

Beststart Human Resources developed and embedded a 12-month HR strategy covering manpower planning, flexible staffing, recruitment and retention improvements, skills and management training, performance management changes, recognition and reward, and a relaunch of the firm’s brand values. The results included lower client complaints, reduced staff turnover and recruitment costs, higher engagement survey scores across the firm, management and individual roles, and improved commercial performance through successful retendering and new panel contracts that increased fees and gross profit margins.