Case Study: Opearlo improves Alexa skill understanding with Bespoken

Opearlo - Customer Case Study

Bespoken worked with Opearlo, a Y Combinator-backed maker of Alexa gaming and productivity skills, to improve its popular quiz skill, Guess My Name. The main challenge was speech recognition and natural language understanding for complex, custom slot values, which made it hard for Alexa to correctly interpret user guesses and led to user complaints.

Using Bespoken’s Usability Performance Testing, the team tested intents, slot values, phrasing variations, and different speaker voices, then iterated on the interaction model and code based on the results. Bespoken helped Opearlo raise understanding accuracy from 93.95% to over 99%, cut errors by more than 80%, improve reviews from 4.4 to 4.7 stars, and eliminate understanding-related complaints from users.

Opearlo

Oscar Merry

Co-Founder and CTO