Case Study: Mercedes-Benz achieves automated voice testing and faster QA with Bespoken

Mercedes Benz - Customer Case Study

Mercedes-Benz R&D North America wanted to improve the quality and reliability of its “Mercedes me” connected car voice experience while reducing the time and errors associated with highly manual QA processes. To address this challenge, Mercedes-Benz worked with **Bespoken**, using its voice testing and automation software for Alexa-based experiences.

**Bespoken** implemented automated unit, end-to-end, and continuous testing using tools such as Virtual Alexa, Virtual Device components, Jenkins, and SonarQube. The result was a more streamlined development process with **50% time savings on manual QA, 10X greater unit-test coverage, and hundreds of test cases run daily**, while also uncovering **10+ bugs** during setup.

Mercedes Benz

Martin Dureja

Product Owner for Voice Assistants