Case Study: Cosy Homes in Lancashire builds trust and boosts applications with Bespoke Digital Agency’s bespoke website

Cosy Homes in Lancashire boosts applications with Bespoke Digital Agency after securing £80 million

Cosy Homes in Lancashire, a council-backed energy efficiency scheme, needed a new website to establish credibility and trust with its vulnerable residents. Their challenge was to create a simple, stress-free online experience that clearly communicated their not-for-profit, council-affiliated status. They partnered with Bespoke Digital Agency for a bespoke website design and development project.

Bespoke Digital Agency conducted strategy and design workshops to map user journeys and then built a new website featuring a custom CMS and a simplified application form. The solution successfully enhanced the scheme's credibility and usability. Post-launch, the client reported a significant increase in the number of applications received. Bespoke Digital Agency also provided ongoing technical support to ensure the site's continued performance.

Cosy Homes in Lancashire