Case Study: Connected2Me reduces support requests by 80% with Besedo

Connected2me reduces support requests by 80% with Besedo

Connected2Me, a fast-growing social messaging app with millions of users, faced the challenge of keeping its platform safe from harmful content. This issue was overwhelming its team with manual reviews and causing a high volume of customer support tickets, which increased operational costs and risked user trust. To solve this, Connected2Me partnered with vendor Besedo for its AI-powered content moderation service.

Besedo implemented a solution combining AI-driven filters with expert human moderators to automatically detect and block inappropriate content in near real time. This integration, completed in less than a day, resulted in an 80% reduction in customer support requests linked to harmful content. The solution also ensured moderation did not slow down the user experience, allowing Connected2Me to scale safely as it continued to grow.

Connected2me