Case Study: a top 25 global retailer achieves touchless eCommerce autobagging with Berkshire Grey robotic pick and pack

Top 25 Global Retailer - Customer Case Study

A Top 25 global retailer faced operational challenges due to massive eCommerce growth and rising consumer demands. Labor shortages for repetitive tasks, difficulties processing a high volume of small orders, and the need to integrate automation with their existing autobagging system were key issues. They partnered with Berkshire Grey to implement the Robotic Pick and Pack with Identification for eCommerce Autobagging to achieve touchless fulfillment.

The Berkshire Grey solution enabled 24/7 autonomous operations, handling 97% of their typical eCommerce items with a 99.9% accuracy rate. This drastically reduced labor dependency and errors while increasing throughput capacity. The system's small footprint allowed for easy integration into their existing facilities, ultimately deploying in about a week to create a robots-only third shift.